Terms & Conditions

By visiting our website and/or using material from our website, you accept the following terms. If a visitor / user does not agree under the conditions provided herein, must not use the services of the specific website.

Who we are and the details of our Company

The retail business of cosmetics, beauty products, and wholesale of perfumes and jewelry, under the name “ORNELA BEAUTY”, based in Hortatzi 5 & Gerakari 117, Rethymno, with VAT number 126124390, legally represented by Maria Hanioti, is the owner and administrator of this Ornela Beauty website.
Our store operates successfully in the wider range of the beauty trade, consistently and with excellent professionalism providing products that meet to the high demands of the consumer public.


The content of this Website is the intellectual property of ORNELA BEAUTY and is protected in accordance with Law N.2121/1993 “on intellectual property protection proprietary and related rights’ without prejudice to any rights not expressly granted herein. By accessing this Website you agree that you accept the powers of the beneficiary under articles 3 and 4 of the above law and consequently any act, omission or tolerance contrary to the provisions of the above law incurs the sanctions prescribed by him.

Description of the Service

The ORNELA BEAUTY online store has its own price policy, terms of payment, availability and delivery of the products. The user of the online store has the ability to place orders in the e-shop, as long as he has registered ONCE, on the login page of our online store, by selecting Become a Member.
The Customer registers only ONCE. The user, using the unique combination of User ID and Password that he has declared, has the following features:
• To complete the order of the products he has added to the shopping cart.
• To see OLD ORDERS that he has made in our online store.
• To modify his account information (name, email, coke address).

Personal Data – Security

ORNELA BEAUTY ensures compliance with the principles of Personal Data Protection when using the services of this website regarding the electronic trade and distance sales, in agreement and compliance with international, European and internal Greek law and specifically with the provisions of Law 2251/1994 for consumer protection, Directive 2000/31/EC and PD 131/2003 on electronic commerce, as well as Law 2472/1997 on the protection of individuals and of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000 and directives 95/46/EC and 97/66/EC.
ORNELA BEAUTY expressly declares that it will not make any illegal or unfair use of your personal data and will not transfer in any way and for any reason to any third party personal details and information of users/visitors. Your personal information will be deleted upon your request final and are not granted in any way to anyone. The submission of information in order to use the services of ORNELA BEAUTY constitutes a responsible declaration
of Law 1599/1986 and therefore any false declaration of information may attract the sanctions provided for in article 22 par.6 of the law.

Minor visitors/users of this website may have access to products only with the consent of their parents or guardians.

Safeguarding consumers’ Personal Data is our absolute priority. The management and protection of personal data is governed by the terms of this contract and the relevant provisions of both Greek, EU and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Protection Authority Personal Data of a Personal Character, which we respect. Any future change to the above regulatory framework will be the subject of this contract. In order to offer you the best services and to facilitate your shopping with product suggestions that suit you, we collect personal data after your express consent and after you have previously been fully informed of your rights, as provided for in the provisions of articles 11, 12 and 13 of Law 2472/1997 and corresponding provisions of Regulation 679/2016 GDPR.
Personal data is information that can be used to identify or contact an individual, as well as other information relating to that individual. The personal information collected by us is limited to your First Name, Last Name, Address, Email, Telephone, Mobile Phone in combination with your shopping cart.
You hereby give your express consent to the collection and processing of your above personal data, without which we cannot offer you our services, while you can revoke or modify it at any time (article 2 par. a of Law 2472/1997 and Article 7 of Regulation 679/2016). We reserve the right to change the terms of protection of personal data without notice, in accordance with the current regulatory framework. Please check these terms periodically for any changes, as your continued participation in our services implies your acceptance of all possible modifications.

Links to other websites

In order to facilitate your access to its websites, ORNELA BEAUTY may include links to Internet websites, which are the property of third parties or are managed by third parties (natural or legal persons) and are themselves responsible for their content as and for the personal data protection conditions that they follow and in no case is ORNELA BEAUTY responsible.

Product Prices

All prices shown on our websites include Value Added Tax (VAT). These prices refer to the products and quantities available in our warehouse, while ORNELA BEAUTY reserves the right to adjust these prices. For certain areas of Greece for which reduced VAT rates apply and if your order is made with an invoice, then the prices of the products are lower than those listed under reduced VAT.

Applicable Law

All transactions you carry out through ORNELA BEAUTY are governed and protected by International and European law governing matters relating to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales, as it was completed – amended with the K.Y.A. Z1-891/13-8-2013 (Official Gazette B’ 2144/30-08-2013).

Limitation of Liability

ORNELA BEAUTY, ITS EMPLOYEES, OR OTHER AGENTS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL DAMAGES OR COSTS OR PENALTIES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, INTERRUPTION OF business, loss of information or data, or loss of clientele, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless if ORNELA BEAUTY was informed, knew or should have known of this possibility.

Secure Transactions

The process of clearing your payment is undertaken by ALPHA BANK through the electronic payment platform that uses TLS 1.2 encryption with a 256-bit encryption protocol (Secure Sockets Layer – SSL) and EMV 3DS – 3D Secure. Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key, thus ensuring the absolute security of your transaction. All data transmitted electronically by the customer (credit card data) as well as their transfer from the Bank to VISA or MasterCard are covered by the encryption algorithm and the card data is not stored anywhere, except that it is used during control and billing . So the transactions you make with ORNELA BEAUTY via credit cards are completely safe.
ORNELA BEAUTY does not collect or store your credit card information in any way, and for this reason you need to re-enter it, every time you use your credit card for transactions through this site.

Consumer’s Right to Complain Through the Electronic Dispute Resolution Platform

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.